Returns and Exchanges

We hope that you are satisfied with your order. If for any reason you are not fully satisfied, you can return any purchases within 14 days of receipt. We will refund the full amount of the returned item(s), but not the original shipping costs, and you are responsible for the return cost of shipping and all other expenses. 

All items must be returned in their original condition, with the packing slip, without having been worn, washed or altered, with all tags still attached and with the poly bag. We hold the right to deny refunds if the merchandise returned does not meet our return conditions.

If you would like an exchange/different size you will have to place a new order and return the style that you do not want.

Returns must be sent to:
BIRROT (C/O System transport)
Kumlehusvej 1,
4000 Roskilde

If your order was sent from Flagship store, please contact us before sending a parcel.

Klareboderne 12 st. th
1115 Copenhagen K

Your return will be processed as soon as possible. The estimated processing time after we have received the package is 5-10 business days. 

If you have any enquiries please contact (we will aim to get back to you within 48 hours in business days).



All archive sales are final, we do not accept any returns, claims or exchanges on any of our archive sale products.


All goods are covered by the current Danish law, which gives customers 2 years to complain about a product. As a customer, you can complain about defects that occur within 2 years of purchase. However, if defects or wear and tear are caused by negligent use, lack of maintenance, or regular wear and tear, the right to a complaint is denied.

If you have received an item with faults or damages, send an e-mail to our Customer service mail address,, and we will get back to you as soon as possible. Please include a picture of the garment showing the issue along with your order number, so we can process the claim as fast as possible.